Last Updated: 14 February 2025
At Royal Reflection Dazzling Studio, we aim to provide a seamless shopping experience for our customers. If you are not completely satisfied with your purchase or need to make changes to your order, our Cancellation and Refund Policy provides you with clear guidelines.
1. Order Cancellation
Orders once placed cannot be modified or cancelled.
2. Return Policy
If you are not completely satisfied with your purchase, you can return the item(s) under the following conditions:
Eligibility for Return
- You may return the product(s) within 3 days from the date of delivery.
- Unboxing video compulsory to claim damage.
- The item(s) must be unused, unworn, and in their original packaging with all tags and labels attached.
- Returns are not accepted for customized or personalized jewelry unless the item is defective or damaged.
To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return.
Return Process
- Once we receive your request, we will provide you with instructions on how to send the item(s) back.
- Return shipping costs are the responsibility of the customer unless the product is defective or an incorrect item was delivered.
3. Refund Policy
Refund for Canceled Orders
- Order once placed cannot be cancelled.
Refund for Returned Items
- Once we receive and inspect the returned item(s), we will notify you via email regarding the approval or rejection of your refund.
- If approved, the refund will be processed within 8-10 business days.
Non-Refundable Items
- Shipping charges, if any, are non-refundable.
- Items that do not meet our return eligibility criteria will not be refunded.
4. Damaged or Defective Items
If you receive a damaged or defective item, please notify us immediately at [email protected]. We will arrange for a return or replacement at no additional cost to you. Please provide unboxing video as an evidence of the damage for quicker resolution. In case you do not receive any acknowledgment from us about your email, then probably your email has landed in our spam folder. In that case please intimate us about your email by calling us on 7350446678. Note that an email notification with unboxing video is mandatory for refund of damaged product. Just informing us over phone is not enough for refund of damaged product(s).
5. Contact Us
If you have any questions or concerns regarding our Cancellation and Refund Policy, feel free to reach out to us:
Shop 7, Business Signature Roongta, Artillery Road , Nashik 422101
[email protected]
+91 7350 446678