Last updated: July 25, 2025
At Royal Reflection DS, we want you to shop with confidence. Our refund and cancellation process is customer-friendly and transparent – designed to protect your purchase while ensuring fair and honest practices. To maintain this balance, we follow a clear process, which includes a video requirement for verification.
Refund & Replacement Process (Quick Overview)
- Start an Unboxing Video Before Opening the Parcel.
- Inspect the Product in the Video: Show the packaging, opening, and the product itself.
- Email us within 2 Calendar Days of delivery at:
[email protected]
Include: Order ID, Unboxing Video, Reason for Return. - Wait for Our Review: We will review the video and product condition.
- Refund or Replacement Approved: Processed only after compliance with the below policy.
Eligibility for Refund or Replacement
We accept refund or replacement requests under the following conditions:
- Mandatory Unboxing Video: A single-take, uninterrupted unboxing video is required as proof. Start recording before the parcel is opened.
- Report Within 2 Days: Notify us via email within 2 calendar days of receiving the item.
- Item Must Be Unused & Untampered: Returned items must be in original condition – unworn, unwashed, and with all tags, labels, and accessories.
- Original Packaging Required: Include the original box and protective materials.
- Secure Return Packing: Ensure returned items are packed safely. Items damaged in return shipping due to poor packaging will not be refunded.
- Courier Delays Not Valid for Refunds: Delays due to logistics are not grounds for refunds.
- Denial of Shipment Without Reason: If a parcel is refused without cause, no refund or replacement will be granted.
Replacement Policy (for Bangles and Size-Sensitive Items)
We offer replacement for bangles in case of incorrect size ordered, provided:
- The replacement size is available.
- The product return follows all conditions mentioned above.
- Return shipping and re-shipping cost is borne by the customer.
This is offered once per order as a goodwill gesture, subject to stock availability.
Refund Exceptions and Rejections
No refund or replacement will be entertained if:
- Product is used, worn, washed, or altered.
- Product is returned incomplete (missing box, labels, accessories).
- Unboxing video is missing, edited, or unclear.
- Product was accepted despite visible damage to packaging.
- Request is made after the 2-day return window.
- Serial numbers, if any, are unreadable or tampered.
Cancellation Policy
- Orders can be cancelled only before dispatch.
- Once dispatched, cancellation is not possible.
- Send cancellation requests promptly to [email protected].
Refund Timeline
- Refunds will be processed only after we verify:
- The condition of the returned item, and
- The validity of the unboxing video
- Once approved, refunds are initiated within 7–10 working days to the original payment method.
Cross-Link to Terms & Checkout Agreement
By completing a purchase, you confirm agreement to our Terms & Conditions which include this policy. This policy is binding upon all orders.
Frequently Asked Questions
Q1. Why is the unboxing video mandatory?
To prevent policy misuse and ensure that claims are genuine. It provides proof of product condition.
Q2. What if I forget to make the video?
Without the video, refund or replacement requests will be rejected.
Q3. I didn’t like the product. Can I return it?
No. Refunds are not applicable for change of mind or preferences.
Q4. My product arrived late. Can I request a refund?
No. Logistics delays are not in our control and do not qualify for refunds.
Q5. I received the wrong product. What should I do?
Email us within 2 days along with the video and your order ID.
Q6. I ordered the wrong size bangle. Can I exchange it?
Yes, subject to availability and full policy compliance. You will bear the courier cost.
Q7. Who pays for return shipping?
Customer bears the cost unless we explicitly agree otherwise.
Q8. What if someone else accepted a damaged parcel?
Inform your household to inspect before accepting deliveries. Acceptance of damaged parcels disqualifies refund claims.
Contact & Support
Royal Reflection DS reserves the right to update this policy at any time to ensure fair business practice.
For questions, write to:
[email protected]