Effective Date: 20 May 2026

At Royal Reflection Dazzling Studio, we want you to shop with confidence. Our refund and cancellation process is customer-friendly and transparent – designed to protect your purchase while ensuring fair and honest practices. To maintain this balance, we follow a clear process, which includes a video requirement for verification. If you receive a damaged, broken, or incorrect product, you must inform us within 48 hours of delivery. The 48-hour window is calculated from the delivery date and time as per courier tracking.

Please share an unboxing video (starting from sealed package opening) clearly showing the issue. Claims without a proper unboxing video will not be accepted. Videos submitted as part of refund claims will be used solely for claim verification and deleted within 90 days of claim resolution.

Refund & Replacement Process (Quick Overview)

Start an Unboxing Video Before Opening the Parcel.
Inspect the Product in the Video: Show the packaging, opening, and the product itself.
Email us the video within 48 hours of delivery at:
[email protected]
Include: Order ID, Unboxing Video, Reason for Return. Note that the 48 hour window of notifying us via email starts from the date and time of delivery of your parcel.
Wait for Our Review: We will review the video and product condition.
Refund or Replacement Approved: Processed only after compliance with the below policy.

Eligibility for Refund or Replacement

We accept refund or replacement requests under the following conditions:

Mandatory Unboxing Video: A single-take, uninterrupted unboxing video is required as proof. Start recording before the parcel is opened.
Report Within 48 hours: Notify us via email within 48 hours of receiving the item.
Item Must Be Unused & Untampered: Returned items must be in original condition – unworn, unwashed, and with all tags, labels, and accessories.
Original Packaging Required: Include the original box and protective materials.
Secure Return Packing: Ensure returned items are packed safely. Items damaged in return shipping due to poor packaging will not be refunded.
Courier Delays Not Valid for Refunds: Delays due to logistics are not grounds for refunds.
Denial of Shipment Without Reason: If a parcel is refused without cause, no refund or replacement will be granted.
Packaging Condition on Delivery: Our products are securely packed to ensure safe delivery. In rare cases, the outer courier packaging may appear slightly damaged during transit. If the package looks tampered or you have any concern, we recommend recording a quick unboxing video while opening the parcel. Rest assured, if the product inside is found damaged or incorrect, we will assist you with a replacement or resolution as per our policy. If the outer packaging appears damaged, record a video before opening. Accept the parcel and email us immediately at [email protected] with your Order ID and video.
Courier cost : We will arrange the return courier in case of a damaged, broken, or incorrect product.

Replacement Policy (for Bangles and Size-Sensitive Items)

We offer replacement for bangles in case of incorrect size ordered by the customer, provided:

The replacement size is available.
The product return follows all conditions mentioned above.
Customers can return shipment of incorrectly size ordered bangles as per their choice of courier service or we can help arrange them with the pickup. Note that Return shipping and re-shipping cost of the correct size of bangles is borne by the customer.

This is offered once per order as a goodwill gesture, subject to stock availability.

Refund Exceptions and Rejections

No refund or replacement will be entertained if:

Product is used, worn, washed, or altered.
Product is returned incomplete (missing box, labels, accessories).
Unboxing video is missing, edited, or unclear.
Product was accepted despite visible damage to packaging.
Request is made after the 48 hour return window.
Serial numbers, if any, are unreadable or tampered.
Used jewellery items are not eligible for return due to skin reactions or personal sensitivity, as suitability varies across individuals. Our products are fashion/imitation jewellery. They may contain metal alloys, acrylic, glass, or synthetic stones. We recommend that customers with known metal allergies or sensitive skin exercise caution before purchase. As skin sensitivity varies individually, we are unable to accept returns based on skin reactions. Our products are not dermatologically tested or certified. Customers with known sensitivities to metals, coatings, or synthetic materials should exercise caution.
Imitation and fashion jewellery may be gold-plated, silver-plated, or rhodium-plated over base metal alloys. Plating may wear over time with regular use, exposure to water, sweat, perfume, or chemicals. Tarnishing or plating wear due to regular use does not qualify as a product defect and is not eligible for refund or replacement.
Product dimensions such as necklace length, pendant size, and earring dimensions are indicative. Slight variation from listed measurements may occur. Fit and comfort preferences are subjective and do not qualify as defects.
Fashion jewellery is delicate. Damage caused by improper handling, storage, or use after delivery does not qualify for refund or replacement.

Cancellation Policy

Orders can be cancelled only before dispatch.
Once dispatched, cancellation is not possible.
Send cancellation requests promptly to [email protected].

Refund Timeline

Refunds will be processed only after we verify:
- The condition of the returned item, and
- The validity of the unboxing video
Once approved, refunds are initiated within 7–10 working days. We can refund via internet banking or via UPI.

Cross-Link to Terms & Checkout Agreement

By completing a purchase, you confirm agreement to our Terms & Conditions which include this policy. This policy is binding upon all orders.

Frequently Asked Questions

Q1. Why is the unboxing video mandatory?
To prevent policy misuse and ensure that claims are genuine. It provides proof of product condition.

Q2. What if I forget to make the video?
Without the video, refund or replacement requests will be rejected.

Q3. I didn’t like the product. Can I return it?
No. Refunds are not applicable for change of mind or preferences.

Q4. My product arrived late. Can I request a refund?
No. Logistics delays are not in our control and do not qualify for refunds.

Q5. I received the wrong product. What should I do?
Email us within 48 hours of delivery along with the video and your order ID.

Q6. I ordered the wrong size bangle. Can I exchange it?
Yes, subject to availability and full policy compliance. You will bear the courier cost.

Q7. Who pays for return shipping?
For damaged, broken, or incorrect products, return courier is arranged and paid by us. For size exchanges (bangles), courier cost is borne by the customer.

Q8. What if someone else accepted a damaged parcel?
Inform your household to inspect before accepting deliveries. Acceptance of damaged parcels disqualifies refund claims.

Contact & Support

Royal Reflection Dazzling Studio reserves the right to update this policy at any time to ensure fair business practice. Changes apply only to orders placed after the update date.

For questions, write to:
[email protected]

For grievance, write to
Grievance officer – Poonam Motling, Shop 7, Business Signature Roongta, Artillery Road , Nashik 422101
Email: [email protected]
Phone: +91 7350 446678

Grievances will be acknowledged within 48 hours and resolved within 30 days.